At PC CoPilot, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data you provide when using our computer services. By using our services, you agree to the practices outlined in this policy.
1. Information We Collect

We may collect the following types of information:

Personal Information:
When you sign up for our services or contact us, we may collect your name, email address, phone number, mailing address, and payment details.

Service Usage Data:
We may collect information related to your interactions with our website, software, or support services, including your IP address, browser type, operating system, and device information.

Payment Information:
If you make a purchase or pay for services, we collect billing information such as credit card details, billing address, and transaction history. We use secure payment processors to handle this data.

2. How We Use Your Information

We use your information for the following purposes:

Providing Services:
To deliver the computer services you request, including technical support, software installation, and repair services.

Communication:
To communicate with you regarding your service inquiries, account updates, promotions, and relevant information about our services.

Improvement and Research:
To improve our services, website, and customer support based on feedback and usage patterns.

Billing and Payments:
To process payments and manage your account.

Legal Compliance:
To comply with legal requirements or respond to legal inquiries, such as subpoenas or investigations.

3. Data Sharing and Disclosure

We do not share, sell, or rent your personal information to third parties except in the following circumstances:

Service Providers:
We may share your information with trusted third-party service providers who assist us in delivering services (e.g., payment processors, IT support, etc.). These providers are required to protect your information in accordance with our privacy standards.

Legal Requirements:
We may disclose your information if required by law, regulation, or legal process (e.g., a court order, government investigation).

Business Transfers:
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, and we will notify you of any changes in privacy practices.

4. Data Security

We implement reasonable physical, technical, and administrative measures to safeguard your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal data, subject to any legal or contractual obligations we may have.
Opt-out: You may opt out of marketing communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.

To exercise these rights, please contact us at [your contact email or address].

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. Cookies are small data files that are stored on your device and help us analyze web traffic, remember your preferences, and improve our services. You can control cookie settings through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party sites. These sites are not under our control, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Please review this policy periodically for updates.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

PC CoPilot
330.880.3022